Custom Wig Orders – Upon completion we will ship your custom wig via UPS for U.S. orders and depending on your location either UPS or DHL will be used for international orders. Average completion time for a custom wig is 25-30 production days. Certain cap designs such as silk tops and glueless caps may take longer to complete. You will be notified when your order ships and provided with a shipment tracking number. A signature will be required upon delivery.
Stock Wig Orders - Your stock wig will ship within 48 hours of payment clearance and posting unless otherwise noted. If you pay via credit card please note that depending on your bank, it can take 1 to 3 business days for your payment to post. We ship via UPS for U.S. orders and depending on your location either UPS or DHL will be used for international orders. You will be notified when your order ships and provided with a shipment tracking number. A signature will be required upon delivery.
International Buyers - We ship to many countries, US territories, and military APO addresses. The only payment methods we accept for international orders are Paypal and Google Check-out. Please note that your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. If applicable, any customs or duty charges are always the responsibility of the recipient. We are not able to determine custom fees in advance. Please contact your local customs office for more information.
We cannot ship liquid hair adhesives internationally.
Production Days
Production days do not include holidays and weekends. Our production facility is located in China and will be closed on the following holidays: New Years – Jan 1 – 3, Spring Festival – Jan 22-28, Qingming Festival – Apr 2 – 4, May Day – Apr 29 – May 1, Dragon Boat Festival – Jun 22 – 24, Mid Autumn Holiday – Sept 30, National Day – Oct 1 – 7
Shipping and Billing Address
The billing address must match the shipping address. We cannot ship to an address that is different from the billing address. This applies to both National and International orders. This is to help prevent fraudulent orders. No Exceptions!
P.O. Boxes
We cannot ship to a P.O. Box. You must have a physical address.
